Welcome to brokermentor.com.au

Broker Mentor was created by the Directors of Vision Mortgage Solutions to build an online resource for our team and other brokers.  Our business is about providing support, including back office administration, lead generation, and finally mentoring and coaching brokers, to help them to achieve their career and financial goals.  We recognised some time ago that while there are many resources available to teach brokers the technical aspects of submitting loans, the missing element in the industry is the guidance of professional coaching to help people to start and to grow their business.  Now that the MFAA requires new brokers to enlist in a mentoring program for their first two years in the industry, this service has become even more important to our members.

Our members enjoy a number of benefits including coverage under our ACL, inclusion in our COSL membership, free software and access to our lead generation.  This means considerable savings for all of our members.

Over the years we have helped many brokers to build successful businesses, and Broker Mentor was created to help us with mentoring both new and existing members of our team.  Whether you are a full member or an associate members still studying your Cert IV, this website is designed to help you to connect with other brokers and to provide the information you need to help you to grow your business.

To register, click on the Login button and follow the instructions to register. 

Once you have logged in as a registered user, the Forum link will appear in the main menu.

We encourage you to post messages in the appropriate areas of the forum as the site is about gathering the experience and thoughts of the entire network, but please be aware that the Forum is moderated and offensive of counter-productive posts will be removed.

To find out more about us or our mentoring programs, please call 1300 797 144 or email info@visionms.com.au 

In the meantime, we hope you enjoy our site.

Regards

Michael Calam
Managing Director
Vision Mortgage Solutions

Broker Mentor
Homeslide and Others
Written by Michael Calam   
Wednesday, 15 July 2009 00:00

Homeside or should I say Homeslide is the latest lender to fall into the trap of overpromising and underdelivering.

They're not the first lender to do it, and they won't be the last, but how they deal with it is very important to us as brokers.

The situation usually occurs when a lender goes to the market (or their broker partners) and talks up either a new product or great service. On this occasion, Homeside has done this on both counts. Back when the 100% loans were coming to an end and RAMs and St George had attrocious turnaround times, Homeside came out with some decent products AND some of their BDMs were contacting us regularly, talking up their great turnaround times and excellent service levels. This was also reinforced through their website advertising "Refinance in days, not weeks".

Unfortunately, as brokers we tend to move in a scrum. When a lender puts up their hand with a good offering, we flock to them.  The lenders know that this happens, but invariably they act surprised when their volumes increase and rather than ramp up to deal with the influx of new business, their service levels or turnaround times will blow out.

A few years ago Suncorp and Bankwest both did it, towards the end of last year ANZ did it, RAMs and St George certainly did it earlier this year and Homeside has definitely done it now.

The situation is exacerbated at the moment by the fact that most of the banks have cut their staffing levels following the GCC.  

So we know that it happens and that this is a factor in the industry.  What is then important to us is how the lender then manages this process.  Obviously putting on more staff, working longer hours or creating new processes assists.  BUT, for us as brokers, one of the most important factors is to have the ability to escalate a file that is in genuine need of assistance, particularly if a client is going to lose a contract on a house.

In this respect, Homeside really seems to have fallen over.  The BDMs have a very limited ability to escalate any files (for some BDMs only 1 file per day), the BDMs managers are uncontactable, the helpline staff are powerless and the complaints people don't acknowledge you.  Surely there must be someone within the organisation who can take accountability and actually make things happen.  Unfortunately not in this case.

For me personally as a broker, the most important attribute I seek from the lenders I deal with is for the BDM to be able to take charge and to be able to assist us.  Sure, their job is to bring in the business, but that isn't just by talking up the products, it's by acting as the mediator between us and the lender and by being able to be a voice in the organisation.

 

 

 
The Broker Market
Written by Michael Calam   
Tuesday, 14 April 2009 08:59

While the various forms of media have spent a lot of time dwelling on the global financial crisis, many people are ignoring the news and deciding that the time is right to enter the broker industry.  This seems to be a contradiction, so let's examine how and why this is occuring.

Over the last 6 months I have received something in the order of 5 times the normal number of inquiries from people who are interested in joining the industry.  That is a massive influx of new people into what the pundits are describing as an ailing industry. 

Various statistics tell us that maybe as many as 40% of Australian Mortgage Brokers have left the industry over the past 18 months. This can't be blamed solely on the world's financial crises.  There are many factors which have influenced this.

The first aspect to consider is the historical element.  Over the past 9 years Australia experienced a massive property boom.  At it's height, properties were lasting only minutes on the market, that's right, minutes, as cashed up buyers were actually on waiting lists for properties to become available.  Real Estate Agents in some areas had the frustrating experience of too many buyers and not enough properties.  And all of these people wanted to borrow more money.  Becoming a Mortgage Broker was very easy at that point, there was no Cert IV requirement and no licencing issues and so with very little effort, anybody could become a mortgage broker and most could find business.  The number of Mortgage Brokers in Australia almost doubled as people jumped into the industry.  Unfortunately, quite a few of these people, through either ignorance, poor customer skills or outright dishonesty, did not provide their customers with either the right products or service.

Now, as the markets get tougher, those who don't have a good service proposition or who haven't developed a solid customer base are now finding that their businesses are suffering.  There were many brokers who had a 'set and forget' mentality, which meant that once a customer was signed up, they would move on to the next prospect and stop returning the clients calls.  These cowboys have been the first to leave the industry.

The next group to leave are those who are unwilling or unable to satisfy the new industry and legal regulations.  There are many people who were accredited previously with only one or two lenders, particularly with Mortgage Managers, and these are now finding the new requirements simply too onerous.  Broadly included in this group of people are those who are becoming frustrated with the new hurdles being erected by lenders for new accreditations.

The final group of people who are exiting the industry are those who are worried about the financial climate and who are unwilling to risk staying in the market.  There are those who are frustrated by reduced or targeted commissions being applied by lenders.

There are a number of reasons why people are leaving, so why are so many new people keen to sign up?

For many existing financie professionals such as accountants and financial planners, the entry requirements to become a Mortgage Broker are still seen as relatively low.  We are seeing many individuals who are currently working in these related businesses, who are adding Broking to their portfolio as another service which they can offer to their clients as well as providing an additional income stream.

The reality is that while those in the industry may baulk at the increased regulation, the Mortgage Broking industry still remains one of the easiest and cheapest financial professions to start up in.  Unless you buy a franchise, a newcomer can enter the industry on a budget of under $5,000 and become fullly qualified in one month.  Compared to many other professions this is a breeze.  My daughter enrolled in a year long certificate IV course in graphic design while our industry offers fast track courses which are completed in a week.

Now that many of the lenders are diversifying their offerings to brokers, brokers can now branch out and offer life insurance, car insurance, deposit products and many more financial products while receiving upfront and trailing commissions.  Some of us who have been in the industry for a while still think of ourselves as Mortgage Brokers, whereas newer people to the industry are quickly realising that their businesses are much broader than that.

With a flexible lifestyle, cheap upfront costs and a wide range of products to offer, who wouldn't want to be a broker right now?

 
9 Days Left of No Deposit

Once RAMs decided to pull out from the 100% loan market it was only a matter of days before St George announced the end of it's campaign as well.  The 9th of April is the last day for the submission of 100% home loans through St George and hence my blogging has been very limited as I have been contacting all of my potential clients and letting them know that they'll need to make a decision fairly quickly.  The next 9 days promise to be very busy as we submit all of our pre-approvals prior to the cutoff date.

The month of March was a very busy one for myself.  The volume of loan applications which I'm personally receiving has been steadily increasing and I am working closely with some of the brokers in our network to share these deals around.  I have asked for anyone who is interested in specialising to raise their hands and let us know their specialty in order to promote excellence in each field.  This has been working out very well so far with some of our individuals choosing to specialise in first home buyers, construction loans and car loans.

Anyway, it's back to work for me as I have more of my 100% loans to submit.  Only 9 days to go...

 
A New Week Begins
Written by Michael Calam   
Monday, 06 April 2009 06:14

It's the start of a new week and the early days of April.

I haven't yet achieved my goal for this month of 10 interviews in the diary for the month, and so today and tomorrow are about appointment setting for me.  It's quite easy at the moment as the 9th of April is the last day of St George's No-Deposit product and so I'm simply following up on all of the potential first home buyers I've spoken to over the last few months and letting them know that if they don't get in the system now then they'll have to start saving.

I'm also taking the time to contact my real estate agent, solicitor and accountant contacts to let them know of these changes in the lending landscape.  They appreciate the contact and the update and sometimes they have potential clients who they know will need to act upon this information.

I'm still very bogged down at the moment with a lot of follow up work from the previous two months with some of the loan files being into their 6th week with the lenders.  One of the key problems I'm having with a couple of lenders is communication.

Most lenders have online tracking systems now so that you can see the file notes and see what is happening with your loan file.  The problem is that some lenders will simply post a comment on these tracking systems requesting further information, however the process to supply that further information involves sending a fax off to a centralised area where sometimes two days later the lender receives it.  A recent example of this is one lender who posted the question, will this credit card be paid out before or at settlement?  Now that question required a one word answer, however the first I read about it was on the lenders tracking system, then that particular lender doesn't provide the contact details for their lenders so you can't call or email them to advise them the answer.  So, after sending through a very short fax a total of 4 working days had elapsed. 

Give the BDM's feedback when this type of inefficiency occurs as, particularly in times like this when turnaround times are extended, this sort of thing can impact your customers.

 
The End of No Deposit
Written by Michael Calam   
Tuesday, 24 March 2009 06:40

RAMs announced yesterday that they were ending their no-deposit product range.

I have mixed feelings about this.  On the one hand it's been great to be able to help many people to get into their first home but...

On the other side of the coin, the last 2 months have been absolutely hectic with many people who would normally be ineligible for a home loan looking to get into their first property.  In the process RAMs turnaround times have ballooned out, meaning that every one of these clients has to wait almost 4 weeks to get a conditional approval - a process that few people handle very well at all.

And when I look at this situation objectively, as opposed to from my broker business perspective, then I personally think that I would be more comfortable if people did have some of their own money to put into the purchase of their home. 

I always like to approach these situations from another angle - what would I do if it was my money and this client wanted to borrow it?  At that point the tables really turn for me.  The client on whose behalf I have previously been lobbying for suddenly falls into a different light.  I start thinking about the risks involved.  What if property prices decreased?  If the client doesn't have a personal stake (hurt money) in their property, then how hard will they fight to keep it?  When you think about lending as though it's your money you suddenly have a very different perspective.

St George is now the only lender who is doing 100% loans and I think those days are numbered as well.  Again, there are interesting times ahead.

 
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